Frequently Asked Questions
Everything you need to know about our natural skincare range.
Are Svens Island products suitable for sensitive skin?
Yes, our products are formulated with 100% natural ingredients and are designed to be gentle even on the most sensitive skin types. We avoid harsh chemicals and synthetic fragrances.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.
Are your products cruelty-free?
Absolutely. We are committed to ethical beauty, meaning none of our products or ingredients are ever tested on animals.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Where are your ingredients sourced?
We source our high-quality botanical ingredients from sustainable farms and wild-harvested locations, primarily focusing on the pristine environments of Great Barrier Island.